FAQ's

Below you will find some of our most Frequently Asked Questions. If you do not find an answer to your questions, please fill in the Contact Us form with your question and we will gladly help with any comments or questions you may have.

1. How do I learn more about a particular doll?
   Information about our dolls is available on our website. Each doll has its own great personality, so make sure to learn about them all. If you want to find out more about a certain doll, please fill out the Contact Us form and let us know.
   
2. What is the difference between Dolls by Berenguer and Berenguer Babies?
   Berenguer Babies® brand dolls are wonderful play dolls designed with a child’s happiness in mind and are available at all fine doll and toy retailers. Dolls by Berenguer® brand dolls are world-renowned collector dolls available in limited quantities at specialty and collector shops. For a complete list of store selling both brands, please visit the Where To Buy section of our website.
   
3. How do I purchase Berenguer Babies products and accessories?
   Our website indicates where each product can be purchased. Each item displays a where to buy button. Click this button for a complete list of retailers.
   
4. How do I purchase Dolls by Berenguer products and accessories in the USA and Canada?
   Dolls by Berenguer® dolls and accessories are available only through authorized retailers. Please visit our Store Locator section on our website for more information on a store near you.
   
5. How do I purchase Berenguer Babies and Dolls by Berenguer products internationally?
   European customers, please visit www.dollsberenguer.com for information on products available in Europe. All other countries please fill out the Contact Us form with your location and we will be happy to help locate a store for you.
   
6. How do I keep my doll clean?
   We suggest using warm water and soap to gently wipe away any stains. Using anything other than soap and water may damage the dolls decorative paint.
   
7. How do I find replacement parts for my doll or accessories?
   For help in finding a replacement part please contact our customer service department by e-mailing us at customerservice@jctoys.com or calling us at 1-800-422-2244.
   
8. Are Berenguer Babies® and Dolls by Berenguer® dolls scented?
   Yes, all of the dolls in our collection are scented. For more information on our dolls please fill out the Contact Us form and we will be happy to answer any questions or concerns you may have.
   
9. How can I find more information on JC Toys Group, Inc.?
   Please fill out the Contact Us form