Help

Dolls by Berenguer would like to assist you with your online order. We appreciate your business and would like to make the experience as easy and as quick as possible. Below please find the most frequently asked questions (FAQ) regarding the online ordering process. If you should have any other questions not found below, please contact us at: sales@jctoys.com.

How do I place an order?
There are two ways to place an online order:

1. Shopping Cart
   a. Here you can browse through the different doll categories. Take your time and look at the photos and the descriptions written about each one. When you decide on which doll(s) you like, simply enter the number of pieces you would like to order in the field under the photo. Please keep in mind that in this area you will be ordering by individual piece, but will still be required to order in case pack multiples. For example, if a doll comes in a case pack of 4, you can then order 4, 8, 12 pieces and so on. Note: If you need to make a special order please call 1-800-422-2244 or write to sales@jctoys.com.
   b. Once your order has been placed you will be prompted to the next screens, where delivery and payment information will be requested. Please follow instructions on the screen to complete your order.
2. Quick Order Form
   a. If you already know what you want, simply click on the Quick Order Form icon found on the left hand menu bar. The Quick Order Form provides you with a list of all our dolls organized by category. Simply scroll down to find the doll you are interested in and write in how many pieces you would like of each doll. Please keep in mind that in this area you will ordering by case pack. To help you with your order, the Quick Order Form provides columns with corresponding case pack quantities and prices for each item.
   b. When all your item quantities have been selected, simply click on "Add Items to Cart".
   c. Once your order has been placed you will be prompted to the next screens, where delivery and payment information will be requested. Please follow instructions on the screen to complete the order.

What if my ACCOUNT INFORMATION is incorrect?
a. If you find that your account information is incorrect please contact us directly at sales@jctoy.com or 1-800-422-2244.

How can I PAY?
a. Payments are based on the terms that have been agreed upon between each customer and Dolls by Berenguer, Inc. We offer the following terms based on credit approval: Credit Card, COD or NET 30. If you are not quite sure what your terms are, please call 1-800-422-2244 or write to us at sales@jctoys.com for more information.
b. We accept the following credit cards:

How is SHIPPING calculated?
a. Freight is calculated on a per order basis, using the most economical rates provided to us by FedEx or UPS. If you wish to use a carrier different from the above listed, please call us at 1-800-422-2244 or write to us at sales@jctoys.com to let us know.

How do I receive CONFIRMATION OF ORDER?
a. You will receive an email shortly after your purchase letting you know that your order was processed.

How do I know this site is SECURE?
a. We at Dolls by Berenguer Inc. work hard to ensure your privacy and security online. Your personal information is not shared with 3rd parties. In order to make your shopping experience fast and simple we do ask for certain information and this personal data entry has been secured to the best level of security available. We offer a secure SSL authenticating format, which protects data such as user's name, password, credit card, addresses and shipping information from being intercepted or hacked. For more information please see our Privacy Policy (link to privacy policy).

How can I RETURN a product?
a. If you wish to return an item(s) please call us at 1-800-422-2244 or write to us at sales@jctoys.com to arrange the best and easiest procedure of return.

What if I have a QUESTION during ordering?
a. Please feel free to contact us at 1-800-422-2244 with any questions that you may have.