FAQs

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About JC Toys  ·  Safety, materials and age  ·  Choosing and using a doll  ·  Orders and shipping  ·  Returns, billing and your account  ·  For your review

Who makes JC Toys dolls and accessories?

JC Toys is a family business and we have been designing and making dolls for over 30 years. The family came from Spain to the United States in 1982 and took over the doll business in 1993 and we still run it ourselves today. What is rare about us is that we design and manufacture our own dolls and accessories under one roof, so we control the materials from the raw material up.

What makes JC Toys different from other doll brands?

Our sculpts and our standards. The face is where a doll comes to life and ours are designed in house by people who have spent decades getting them right. We design and manufacture everything ourselves, which means we choose and test the materials rather than receiving a finished product and passing along what we were told.

How does JC Toys compare to other doll brands?

There are some wonderful doll makers out there with long histories of their own. What sets us apart is that we are a true family business and we listen to our customers, which shows in the detail and in how much variety we offer. We design and make our own dolls, so when a customer tells us something we can act on it in the next sculpt rather than passing the message down a chain.

Are JC Toys dolls reborn dolls?

Ours were the original ones. Collectors took JC Toys sculpts and added their own beauty to them and that is where the reborn doll began. Every JC Toys doll comes from a hand-designed original sculpt, whether it is a first baby doll or a deluxe collectible piece, so you are always holding an original. Over more than 30 years we have created hundreds of individual sculpts, each one its own face.

Do you make dolls with different skin tones?

We do and it matters to us. Our multi-ethnic range is a core part of who we are. A child should be able to look at their doll and see a friend who looks like them, or like someone they love.

What safety standards do JC Toys dolls meet?

At JC Toys, your child's safety is our highest priority. Every JC Toys product sold in the United States is designed and tested to meet or exceed all applicable federal toy safety requirements, including ASTM F963, the Consumer Product Safety Improvement Act (CPSIA), and the Federal Hazardous Substances Act, as enforced by the U.S. Consumer Product Safety Commission (CPSC). Our testing begins at the raw-material level and continues through the entire manufacturing process.

Are JC Toys dolls BPA-free?

Yes. All of our dolls are BPA-free and latex-free. Because we design and manufacture our own dolls, we choose and test the materials ourselves rather than taking someone else's word for what went in.

What does non-toxic mean on a JC Toys doll?

It means every part of the doll, the body, the paint, the hair and the clothing, not only the plastic. A doll is made of many materials and the standard has to cover all of them. We test to meet or exceed ASTM F963 and the CPSIA on every component and that testing runs from the raw materials through the whole manufacturing process rather than only at the end.

What age are JC Toys dolls for?

It depends on the doll. Our age grades are set independently by the testing laboratories, so the age on the box and the safety testing behind it always match. Most of our dolls are for ages 2 and up and the full range runs from 0+ for the youngest, through 12 months, 2+ and 3+, up to 14+ for our collectible pieces. Always follow the age marked on the doll you are choosing, because it reflects testing for that specific product.

Can water get inside your bath dolls?

Our vinyl bath dolls are made for water. The openings in the body are sealed so water does not get inside, which is how a bath doll should be built. That sealed construction is what keeps the inside dry and the doll ready for the next bath.

Can I use clothes and accessories from other brands?

In many cases yes. Our dolls can be used with other doll accessory brands depending on the size, so there is room to mix and match and make the doll your own.

Do schools, classrooms and senior centers use JC Toys dolls?

Yes and it is one of the parts of our work we are proudest of. Our dolls bring companionship and a gentle way to practice nurturing, which is why you will find them in homes, classrooms and senior centers alike.

Are JC Toys dolls good for teaching children to care for others?

That is the heart of what we make. A doll is often a child's first chance to practice looking after someone, feeding, dressing, holding and soothing. It is play and it is also where nurturing begins.

Where can I buy JC Toys dolls?

You can shop directly with us at jctoys.com and you will also find us on Amazon, at Target and through specialty toy retailers. Wherever you find us, it is the same doll made by the same family. If you would like to find out more about retailers near you, email us at info@jctoys.com or call 1-800-422-2244 and we will point you in the right direction.

Has my order shipped?

Click the My Account link at the top right of our site to check your order status.

How do I track my order?

Click the My Account link at the top right of our site to track your order. You will receive a shipment confirmation when your order has shipped, with tracking information within 24 to 48 hours.

When will my order ship?

Please see each individual item page for more information on the availability of each item. After placing your order you can check its status at any time from My Account.

How much is my shipping?

Shipping is automatically calculated before you submit your payment information. Add items to your cart and proceed to the Checkout page, where you will be offered shipping method choices and their prices.

My order never arrived.

Check your order status in My Account and confirm that every item has shipped. If your order shows tracking numbers, check with the shipper to confirm delivery. If everything shows as delivered, please contact customer service and we will help.

An item is missing from my shipment.

Orders sometimes ship in more than one parcel. Check your order status in My Account and confirm that every item has shipped. If it has and the item is still missing, please contact customer service.

My product is missing parts.

Please contact customer service with your order number and we will put it right.

When will my backorder arrive?

Backordered items are ones our suppliers cannot yet give a date for. As soon as they have more in stock we will ship the item to you.

Do you ship to my country?

You can see the countries we ship to during checkout. If your country is not in the list of available countries, we are unfortunately not able to ship there at this time.

How do I return my product?

Please see our Returns and Exchanges page for how to return an item.

What is your return policy?

Please see our Terms and Conditions for complete details on our return policy.

I received the wrong product.

If you have received the wrong product, please contact customer service within 72 hours of receiving it.

When will my credit appear on my account?

Credits usually take 7 to 10 business days from the time we receive your items.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your items.

I have a question about my charges.

Open My Account to review your orders and compare your order history with your financial records. If you still have questions, please contact customer service.

I need a copy of my receipt or invoice.

Open My Account to view and print your invoices.

How do I create an account?

Click Create account, enter your email address and follow the prompts. Your information is never sold to any other company and is kept completely private. You can read more in our Privacy Policy.

How do I edit my account information?

Open My Account to edit your account information.

I forgot my password.

Go to the login page and choose Forgot your password. We will email you a link to set a new one. For your security we never send your existing password by email.

How do I use a coupon?

Add items to your cart, then open your cart. You will see a box where you can enter your code.

Is my information secure?

This website is protected with SSL encryption, so your information is encrypted in transit.

How do I contact you?

Email us at info@jctoys.com, call 1-800-422-2244 or use our contact form.

Do I have to pay sales tax?

Your old page said tax applies only if you are in the same state as our warehouse. US sales tax rules changed in 2018 and most sellers now collect based on the buyer's location. Shopify calculates this at checkout. We have removed the old wording rather than restate something that may no longer be correct. Please tell us what you would like this to say.

How do I change quantities or cancel an item in my order?

Your old page pointed to a change quantities and cancel orders tool that does not exist in Shopify. What should a customer actually do here, email or call within a certain window?

How do I buy or redeem a gift certificate?

Your old page had a gift certificate answer with no working links. Do you still offer gift cards? If so we will point this at the right place. If not we will remove the question.

Low Price Philosophy

Your old page carried a low price commitment. It sits a little against the boutique and quality positioning we use elsewhere, so we have held it rather than dropped it. Keep, reword or remove?